Hello! Sorry for the very long delay in responding.
If you’re using the map shortcode, make sure to include the latitude/longitude in the [intense_map] shortcode as well, that way the map has a place to center to. Here’s an example:
[intense_map latitude="31.358328" longitude="-85.752403"]
[intense_map_marker latitude="31.358328" longitude="-85.752403" title="Test" color="#fe781e" /]
If you need further help, or if this didn’t answer your question, please let us know. If you do need more help, please send along the shortcode you’re currently using so we can test and track down what’s going on.